Order policy
Our order process is clear and easy to follow. Below, you’ll find simple information on pricing, payment, file requirements, and other details to help you place your order.
Pricing
- Prices are based on the current cost of materials and may change depending on market conditions.
- Quotes are valid for 30 days from the date issued. Projects that go beyond this period may need to be requoted.
- Final pricing may change if the final artwork differs from the original quoted artwork.
Payment
- A 50% deposit is required to begin production.
- The remaining balance must be paid before shipping.
- We accept payments via all major credit cards and e-checks through our Bill.com payment portal.
Artwork
- We require vector files in .AI, .EPS, or .PDF formats. These ensure smooth production.
Production Timeline
- Standard turnaround time is three (3) weeks, subject to workload, holidays, and material availability.
- Production will not begin until you approve and sign off on the final proof.
File Upload
- Use the provided link to upload your files.
- Ensure file names match your order details for easy identification.
Returns
- All sales are final. Custom signs are made to your specifications and cannot be returned.
Manufacturing Errors
- If there is a manufacturing error (e.g., incorrect color, size, or missing parts), please contact us immediately.
- We will resolve these issues as quickly as possible to minimize any inconvenience.
